Shipping Fees

We offer FREE worldwide shipping on all orders. There are no additional delivery charges at checkout, regardless of your location.

Customs & Duties

Customs duties and taxes are covered by us. No hidden fees.

Delivery Time Estimates

United Kingdom

4–7 business days

United States

5–10 business days

Australia

5–10 business days

Canada

5–10 business days

European Union

4–8 business days depending on the country

Important Notes

• All orders are processed within 1–2 business days from our warehouse.
• Delivery times may vary due to customs delays, holidays, or local disruptions.
• Remote areas may experience longer delays.
• We are not responsible for incorrect addresses, missed deliveries, or delays caused by local couriers.
• We currently do not offer express shipping.

Shipping Table

Shipping Destinations

We currently ship to the UK, EU, US, Canada, Australia.
We do not ship to Russia, North Korea, or regions with restricted postal access at this time.

Order & Shipping Process

Once your order is placed, you will receive an automatic confirmation email.
Orders are usually prepared and handed to our shipping partner within 1–2 business days.

When your order ships, you will receive a tracking number by email. Tracking may take up to 48 hours to update after dispatch.

If you did not receive your confirmation or tracking email, please contact us via our Contact Form with your full name and order number.

Track Your Order:
You can track your package using your tracking link or through your chosen carrier’s website.

Order Status

You can check the status of your order any time. Typical stages include:
• Processing
• Packing
• In Transit
• Out for Delivery
• Delivered

If you need help checking your order status, reach out to us.

Order Corrections & Changes

We process orders quickly, so changes are not guaranteed.
If you entered an incorrect shipping address, contact us immediately via our Contact Form.

Trouble Placing Orders

If your browser does not load at checkout, try:
• Refreshing your page
• Using another browser
• Switching devices
• Using alternative payment methods

If issues continue, contact us and we will assist you.

Late or Lost Orders

While rare, delays may occur. If tracking shows no update for more than 7 business days, email us and we will investigate.

If your order appears lost, we will work with our shipping partners to locate it.
We are not responsible for delays caused by customs, holidays, or courier issues.

If your package is marked as Delivered but you have not received it:
• Check with neighbors and your local post office
• Verify the shipping address provided
• Contact us with your order number
If the parcel cannot be located, we will help guide you through next steps.

Missing or Incorrect Items

If something is missing from your order, contact us via our Contact Form within 7 days of delivery.
Include:
• Full name
• Order number
• Shipping address
• Photo of the package
• Details of the missing item

We will resolve it for you.

Warranty

Gemma Velvet pieces come with a 1-year color & quality warranty.

Coverage includes:
• Manufacturing defects
• Significant peeling or major color issues

Not covered:
• Lost jewelry
• Normal wear or scratches
• Damage due to improper care or storage

To file a warranty claim, contact us with:
• Order number
• Photos of the issue
• Proof of purchase
• Description of the problem

Broken or Faulty Item Replacement

If your item arrived damaged or faulty, report it within 30 days of delivery and we will replace it.
Photos of the damaged product and packaging are required.

Message us via our Contact Form for further questions.